Returns and damaged items
Last updated: 22 October 2026
Our policy
We do not take back orders, and this includes unopened bags when you change your mind. If your order arrives damaged, or you receive the wrong item, we replace it.
How to report it
Within 48 hours of delivery, send us a photo of the damaged or wrong item, with your order number:
- by direct message on Instagram to @keysa_treats, or
- by email to [email protected].
What happens next
We send you a replacement free of charge.
If the same product is out of stock, you choose: another product, or your money back in cash, paid by the courier.
Contact
Email [email protected], or send a direct message on Instagram to @keysa_treats.